People with disabilities often need an accessible hotel room. These types of rooms contain the supplies you require and/or have modifications to allow for safety. But what if you’ve reserved your accessible room and it is not available or does not include what you need?
Last year I had that issue with a large hotel chain. Although I made my reservation and received an email confirmation, upon arrival, the front desk clerk told me that there were no accessible rooms for 3 people. I was shocked and asked if I had to reserve another room. The clerk was dumbfounded, but gave me a “regular” rooms to look at. She said that the supplies I required would be sent up.
I never want that to happen again and don’t want you to go through the same hassle. There are ways to ensure that the accessible room you’ve reserved is waiting for you when you arrive.
1. Call the hotel property instead of the national (or international) chain.
2. Request that an accessible room be “blocked” instead of reserved.
3. List exactly what you need for your room – grab bars for the toilet, braille writing, a low bed, etc.
4. Ask the reservationist if all that you need is available. Next ask about the hotel itself – where handicap parking is located, if public restroom doors are automated (this is not required by law, but makes your stay much easier), etc.
5. Write down the first and last name of the person you are speaking to.
6. Ask for a confirmation email listing your requirements and stating that your room is blocked.
If you have any problems with your accessible room upon arrival, be calm. Ask to speak to the front desk manager. If your issue has not been solved, ask for the manager and the ADA manager. Know the updated ADA Lodging Regulations of March 2012 or carry a copy of them.
Have you had problems with an accessible hotel room reservation?
Connie Roberts is a professional blogger who makes it her mission to advocate for people with medical issues. Travel with a disability is not a struggle, but an opportunity to see the world and let others see that it’s possible and a lot of fun. Tweet with her @ConnieFoggles.