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- Universal Theme Park Closures
- What you need to know about cancellations.
- What will travel insurance cover?
- How do I get a refund?
- What are the latest travel restrictions?
America and much of the world is shut down. If you had been planning a cruise or family vacation, what do you need to know? Can you get out of that trip and get your money back? Maybe. Here you’ll find the most recent hotel, airline and cruise waiver and refund information. Click the links below to find out how each company is responding to the pandemic.
Updated 4pm March 16, 2020
Disneyland and California Adventure in southern California will close beginning March 14.The Hotels of Disneyland Resort will close at 11am on Monday, March 16, and Disney-owned-and-operated locations within the Downtown Disney District will close at 8pm on Monday, March 16.
Disney World Closures
Disney World in Orlando and Disneyland Paris will close beginning March 16. All of the parks will stay closed through the end of the month. Disney owned-and-operated hotels at Walt Disney World Resort and Disney’s Vero Beach Resort will close beginning at 5:00 PM on March 20 through the end of the month . Check Disney’s change fee policy for the latest information.
Disney Springs will close all Disney owned-and-operated locations beginning Tuesday, March 17 through the end of the month.
Disney Cruise Line Cancellations
In addition, Disney Cruise Line will suspend all cruise departures from March 14 through April 12, 2020. To view a list of impacted sailings go here.
The Walt Disney Company will pay its Cast Members during this closure period.
Universal Theme Park Closures
Other theme parks are closing too. Universal Studios Hollywood will close for 2 weeks beginning March 14. Universal Orlando will be closed from March 16-March 31, 2020. Resort hotels will close at 5pm on March 20.
What you need to know about cancellations.
What will travel insurance cover?
How do I get a refund?
What are the latest travel restrictions?
Hotel Company Cancellation Policies
Airline Company Cancellation Policies
Cruise Company Coronavirus Policies
- What if coronavirus continues to be a concern when it’s time for my rebooked cruise?
- How long do I have to use the credit?
- If I have insurance on my rebooked cruise through your cruise line and coronavirus is still a risk, will it be counted as a “known event?”
- What if I want a refund instead of a credit?
- How long will it take me to get my refund? How will the refund be paid — credit card refund, paper check, etc.
If you booked your cruise through a travel agent and have not been contacted by your cruise company about coronavirus changes, check with the agent. Some travelers have reported communication going to their agent.
Cruise company policies
The Avalon Waterways Assurance is open to passengers traveling between March 14 and April 30, 2020. Passengers can request a refund (by March 31) or receive a credit towards a future cruise in the amount paid plus an additional $200 credit. That Letter of Credit can be used on a future cruise departing before December 31, 2022.
Sailings worldwide have been canceled. Azamara plans to start sailing again on April 11, 2020. If you are due to sail with them prior to April 11 they will automatically issue you a Future Cruise Credit for 125% of the cost of your cancelled cruise. This credit can be used on a sailing departing by December 31, 2021. Credits will be generated automatically by April 13 with nothing further for you to do. If you choose to receive a refund (at 100% of the value) you have until December 31, 2021 to request it. It will be processed within 30 days of the request.
Carnival has paused operations from March 14 through April 9, 2020. They plan to resume service on April 10, 2020. If you are booked on a cruise during the cancelled time period you have the choice of a 100% refund or a 100% future cruise credit with additional bonus onboard credit. You have until December 31, 2020 to decide how to receive your credit. You must rebook with the credit on or before December 31, 2020 to receive the bonus onboard spending.
Celebrity Cruises has suspended operations until April 9, 2020 and plans to resume sailings on April 10, 202o. Cruisers who held passage on a cancelled cruise can either apply for a 100% refund or accept a 125% future cruise credit to be used by December 31, 2021.
Celebrity has also introduced their Cruise with Confidence Program which allows passengers to cancel sailings through July 31, 2020 up to 48 hours in advance. You can either rebook or receive a future cruise credit. Credits must be used on sailings departing by December 31, 2021.
Celestyal has suspended cruise operations through May 1, 2020. Cruises that depart from March 14 and April 30, 2020 are cancelled. Guests can select a Future Cruise Credit of 120% to be used on a sailing by 2021 or can elect to receive a 100% refund.
Costa’s last update is from March 13, 2020 and still links cancellations to country of origin.
Holland America has paused its 14 ship fleet for 30 days. Sailings are due to resume on April 15, 2020. View impacted cruises and phone numbers to contact here.
Hurtigruten has implemented a risk-free cancellation policy. Read about it here. If you are booked on a cruise and are not a Norwegian citizen who has been in Norway for the last 14 days your sailing may be impacted.
AMA Waterways has no information on its website about refunds or waivers. After the March 11, 2020 announcement restricting travel between the United States and Europe the company put up this Facebook post saying “stay tuned.”