• Menu
  • Skip to right header navigation
  • Skip to main content
  • Skip to secondary navigation
  • Skip to primary sidebar

Before Header

  • Facebook
  • Instagram
  • Pinterest
  • RSS
  • Twitter
  • TravelingDad

Traveling Mom

Traveling tips, deals, info from moms and families

  • COVID-19
  • Road Trips
    • ROAD TRIPS ACROSS THE USA
    • ROAD TRIP PLANNER
    • ILLINOIS ROAD TRIPS
    • TEXAS ROAD TRIPS
    • GEORGIA ROAD TRIPS
    • CALIFORNIA ROAD TRIPS
    • NORTHEAST ROAD TRIPS
    • MIDWEST ROAD TRIPS
  • Destinations
    • Northeast
    • Southeast
    • East Coast
    • Midwest
    • South
    • Southwest
    • Northwest
    • West
    • US Cities
      • New York City
      • Chicago
      • Los Angeles
      • Orlando
      • San Diego
      • San Francisco
  • Disney
    • Disneyland
    • Walt Disney World
    • Disney Worldwide
    • Disney Cruise
    • Discount Disney World Tickets
  • Outdoors
    • Skiing
    • National Parks
    • RV/Camping
    • Beaches
  • Travel Resources
    • Babies and Toddlers
    • Free Things to Do
    • Packing
    • Discount Attractions Tickets
    • Discount Disney World Ticket
    • Discount Universal Tickets
    • Grandparents
    • Cruising
    • TravelingDad
  • Search
  • COVID-19
  • Road Trips
    • Road Trips Across the USA
    • Road Trip Planner
    • Illinois Road Trips
    • Texas Road Trips
    • Georgia Road Trips
    • California Road Trips
    • Northeast Road Trips
    • Midwest Road Trips
  • US National Parks
  • RV and Camping
  • Beaches
  • Disney
    • Disneyland
    • Walt Disney World
    • Disney Worldwide
    • Disney Cruise
    • Discount Disney World Tickets
  • Cruises
  • Skiing
  • Free Things to Do
  • Traveling with Babies and Toddlers
  • Traveling Grandparents
  • TravelingDad
  • US Destinations
    • Northeast
    • Southeast
    • East Coast
    • Midwest
    • South
    • Southwest
    • Northwest
    • West
  • US Cities
    • NYC
    • Chicago
    • Los Angeles
    • Orlando
    • San Diego
    • San Francisco
  • International
  • Travel Resources
    • Book A Trip
    • Discount Attractions Tickets
    • Discount Disney World Tickets
    • Discount Universal Tickets
    • Packing
  • Contact Us
  • About Us

Mobile Menu

  • Facebook
  • Google+
  • Instagram
  • Pinterest
  • Twitter
You are here: Home / Travel Tips / How to Book a Hotel That’s Sold Out – Who to Call and What to Say

How to Book a Hotel That’s Sold Out – Who to Call and What to Say

September 7, 2020 //  by Cathy Bennett Kopf//  12 Comments

FacebookTweetPin1LinkedInShare1
Table of Contents[Hide][Show]
  • The Dreaded "No Availability" Message
  • No Room at the Inn During Christmas
  • How to Get a Room at a Sold-Out Hotel+−
    • Pick Up the Phone
    • What the Front Desk Recommends
    • If You've Got Status, Flaunt It
    • There's an App for That
  • Getting That Hotel Room When All Else Fails+−
    • Sometimes You Have to Settle for Second

You’ve found the dream hotel for your next vacation. But there’s a problem. It’s sold out. Don’t just give up and move on. There’s still a chance you’ll be able to stay there. With these hacks and tips and a little luck, you just might score that coveted room!

Disclosure: This post contains affiliate links. If you click through and buy, TravelingMom may receive a small commission at no additional charge to you.

Sometimes it’s your fault. You procrastinate. Or you just happen to be traveling to a destination during its busy season. Whatever the reason, it’s super frustrating when you try to make a reservation and you get the “no rooms available” booking message.

Can you still get a hotel room if the place is sold out?

Most of the time, we’re happy to report, you can!

Read on for tips from hotel managers and travel pros, including the one thing we try first.

The Dreaded “No Availability” Message

Are you like me? I pick my vacation days the second the calendar goes into circulation in my office. It’s how I maximize my time off. By extending 3-day weekends, I can stretch my holidays. My co-workers grumble behind my back, but it’s the perk I get as the most senior staff member.

And I know to book my flights at least 3 months in advance to get the best deal on airfare. Where I generally fail in my vacation planning is with hotel rooms. For some reason, I usually procrastinate booking a room. More than once, I’ve found myself having to stay at a less than ideal location because of it.

Sound familiar? Then, read on to see how I have managed to book a sold out hotel in the past so you can avoid future booking failures.

Wondering what to do when you can't find a hotel room because they're all sold out? It's so frustrating. But here are pro tips to try! #traveltricks #hotelhacks

No Room at the Inn During Christmas

The last time I was confronted with a sold out situation, I was booking a family trip to California during Christmas break. We – a party of 7 – planned to attend the Rose Bowl parade and game in Pasadena on New Year’s and wanted to extend our holiday with a few days spent exploring the vineyards in Temecula.

Apparently, so did everyone else.

After doing my research, I had a list of three vineyard properties that met our needs – larger rooms, a pool and on-site dining. Then I tried to book my first choice hotel. No rooms available. It happened again with the second and third hotels. Aaargh!!

What I tried next is the #1 tip for booking a sold out hotel.

Read More: How to Clean a Hotel Room

How to Get a Room at a Sold-Out Hotel

Pick Up the Phone

If you receive a “no availability” message when you try to book a hotel room online, it’s time to go Old School and pick up the telephone.

Family travel blogger Sarah Pittard says, “I do this all the time…I call the hotel direct – not the 1-800 number – and explain why we want to stay, etc. We can get a room 85% of the time. Ask for the manager, not the reservations person.”

Sarah also advises that most hotels run a wait list. “Ask them to record your name, number and email even if they are full. Book another hotel that has a day-of or 24-hour cancellation, then keep calling your chosen hotel until you can’t cancel the second one.”

It’s what I did in Temecula. At first I was afraid the South Coast Winery and Resort manager would put me on some kind of a “Top 10 Telephone Pests” list, but she genuinely sounded happy to hear from me and sad each time she said that they were still fully booked.

Meanwhile, I made our reservations at the nearby Ponte Vineyard Inn. It looked like a great choice for us, except that the new pool was still under construction.

interior of hotel room at Ponte Vineyard Inn in Temecula featured in a post about how to get a room at a sold-out hotel
It wasn’t my first choice, but my room in Temecula at the Ponte Vineyard Inn turned out to be perfect. Photo: Cathy Bennett Kopf

What the Front Desk Recommends

I contacted Pierre-Alex Maillard, General Manager of the Serafina Beach Hotel in San Juan, to get some insider tips. He strongly recommends phoning or emailing the hotel directly too. “It’s the best way to determine real time room availability, plus there may be special resort credits or amenities offered only for direct bookings.”

Pierre-Alex notes that you’re more likely to score a room because of a last minute cancellation at a drive-by hotel than at a destination resort. Flash sales are another means to access rooms at coveted properties; Pierre-Alex recommends industry-leader Secret Escapes.

If You’ve Got Status, Flaunt It

“Status counts,” says luxury traveler Dana Zucker. For example, “If you are a Hilton Diamond Member, you can always get a room at any of their properties worldwide up until 48 hours before your arrival date,” says Dana. “We have never had an issue getting a room with Hilton as a walk-in when online says the hotel’s full.”

It’s good to note that “extraordinary demand dates” are usually excluded, says TravelingMom Nasreen Stump. “If it’s graduation weekend, the Olympics or another busy time, the guarantee doesn’t apply.”

Maintaining status at multiple brands increases your odds of finding a room. Dana notes that it’s easier now that Starwood, Marriott and Ritz Carlton are combined in one awards program. Concierge services offered by credit cards like American Express Platinum and private banking programs are also another resource.

“Keep your concierge phone numbers handy,” says Dana. “They seem to be able to work magic.” One of her best-ever scores: a corner suite in Alaska during the sold-out cruise ship season.

corner suite interior featured in post on how to get a room at a sold-out hotel
What a nice surprise! When all you want is a room and you end up with a corner suite and stunning views! Photo credit: Dana Zucker

There’s an App for That

If you don’t have the time to keep calling and checking for availability, register your interest on the free website, Open Hotel Alert.

Simply enter your travel dates and a list of area hotels pops up – those with availability and ones that are sold out. Select the one you’re interested in, enter your preferred contact method (text message, email or both) and Open Hotel Alert will contact you if a room becomes available at that property.

screenshot of notification from Open Hotel Alert an app to help you get a room at a sold-out hotel
Open Hotel Alert is an app to help you get a room at a sold out hotel. Photo credit: Cathy Bennett Kopf

The free service is affiliated with Booking.com; the company earns a commission if you book your room through the site.

Another way to use the internet to your advantage is with a simple Google search. Enter your hotel name and Google will pop up different booking platforms such as Expedia or Hotels.com. These booking platforms may have one or two rooms even when the hotel website indicates no availability.

If your efforts fail, Hotel Tonight should be able to find you a last minute hotel in the area even if it’s not your first, second or third choice.

Getting That Hotel Room When All Else Fails

If you’ve already been calling the hotel manager often enough to get on the “Top 10 Telephone Pests” list, flaunted your hotel status, waved around your premier credit cards and added your name to every waiting list, here are a few more tips for securing that coveted room:

  • Check with a travel agency. Many hotels sell blocks of rooms to these agents.
  • Call the hotel directly. Speak to someone at the front desk — those folks are on the front line of hotel availability. If there’s a room at the inn, they will know.
  • Leverage your membership in organizations, such as AAA and AARP, which could give you the upper hand.

And when all else fails, try looking really, really sad. Nasreen says, “I find showing up at the hotel, asking about cancellations and looking pitiful works.”

Sometimes You Have to Settle for Second

We ended up staying at the Ponte Vineyard Inn because rooms never became available at the South Coast Winery and Resort. And it was fine. Better than fine. The weather was actually cooler than we thought it would be, so we didn’t even miss the pool. The rooms were ideal for our extended family and the vineyard views couldn’t be beat.

Sometimes things work out just as they were meant to.

FacebookTweetPin1LinkedInShare1

Category: Ask a Traveling Mom, Travel TipsTag: hotels

You May Also Like

  • How to book a hotel room online the right way.
    Want a Great Hotel Deal? Book Direct!
  • hotel lobby coworking space hyatt house austin texas
    Hotel Business Travel: Best Hotel Tips and Habits of Business Travelers
  • Illuminated headboard in the Magic Wizard themed room at the LEGOLAND Castle Hotel
    LEGOLAND Castle Hotel: Everything You NEED to Know
  • Courtyard Anaheim Theme Park Entrance Review: A Great Family Friendly Hotel Near Disneyland
  • The Stanley Hotel in Estes Park, Colorado, beautiful by day, but ghosts haunt its halls at night
    Best Haunted Hotels for a Spooky Halloween
  • Finding a White Christmas hotel doesn't have to mean snow. The Breakers Palm Beach welcomes the holidays with white sand.
    Best Christmas Hotels for Families in 2020
Previous Post: «Bass Lake, CA Staying Near Yosemite at Charming, Dog Friendly Bass Lake
Next Post: Fun Things to do on Mackinac Island in One Day Viewing flowers and nature is one of many things to do on Mackinac Island.»

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

12 Comments on “How to Book a Hotel That’s Sold Out – Who to Call and What to Say”

  1. carrizo springs hotels tx says:
    November 11, 2020 at 11:02 am

    It’s important to be persistent if you are trying to get a room at a “sold out” hotel. These are some great tips. Thanks for sharing.

    Reply
  2. andrews tx hotel says:
    August 4, 2020 at 9:33 am

    Calling the hotel directly and speaking to someone at the front desk can possibly get you a room that’s marked unavailable.

    Reply
  3. Tim Davis says:
    November 15, 2019 at 9:56 am

    Some of the stuff on here is bad advice. I manage a hotel and 3rd party booking is often wrong about what a hotel has available. We had one issue specifically with booking.com where they were showing we had rooms and booking people when we were sold out. Somehow these reservations were getting through and overselling hotels, so people were showing up to no rooms. The property and the official hotel site has the most up-to-date information, ALWAYS. Also, throwing your “reward status” around doesn’t get you as much as you think at the property level and more often than not will have the staff less inclined to really try and help you. We deal with entitled elite members every day that talk down to us and treat us like crap because they think their status makes them something. I would suggest calling the property and being as pleasant as you could possibly be. Joke with the staff, be friendly, etc…the property will bend over backward for you because it’s a treat to get a guest like that.

    Reply
    1. Nasreen Stump says:
      November 20, 2019 at 11:14 am

      Thanks Tim. We always welcome hotel perspective. We did recommend that folks try to call the hotel first as it’s (in our opinion) the best route!

      Reply
    2. John Eidsmoe says:
      March 18, 2020 at 6:44 pm

      Thanks, Tim; your advice is right on target. Please tell me if I am correct on this: My understanding is that some of these booking services have only a certain block of rooms they can book, and if their website tells you no rooms are available, that means only that none of the roms they have booked are available. Am I correct on this?

      Reply
      1. Cindy Richards says:
        April 14, 2020 at 12:41 pm

        That is correct. Always call the hotel if the booking site says it’s sold out. There might still be rooms available and the hotel company likely will match the booking site price if you ask.

        Reply
  4. Millie Hue says:
    May 13, 2019 at 7:54 pm

    I like that you pointed out that we can find an available room by entering the name of the hotel we might like to book on a search engine. As you said, there will be lots of websites that can show up which can tell if there are rooms available. With that in mind, I will be doing this when I get home later since I need to book one for my family this weekend for the celebration of the birthday of my husband.

    Reply
  5. Yvonne says:
    November 4, 2018 at 11:02 am

    When I plan my vacation, I start with booking flights, hotels are next. It is very important to do it in advance since I am always trying to travel with miles and points. On occasion, on last minute trip, I come across sold out message. And yes, my next step is calling a hotel. Thank for links to the websites that can assist in situations like that.

    Reply
  6. Christine Tibbetts says:
    October 23, 2018 at 5:22 pm

    So helpful. Jam-packed with specific tips. Thank you.

    Reply
  7. Anonymous says:
    October 23, 2018 at 5:21 pm

    5

    Reply
  8. Anonymous says:
    March 16, 2018 at 9:03 am

    4.5

    Reply
  9. Mark says:
    August 11, 2016 at 9:20 pm

    If you want to be alerted when sold out hotels open up, you can use Open Hotel Alert. It’s free. Hope this helps. openhotelalert.com

    Reply

Primary Sidebar

  • Contact Us
  • About Us
  • Ask Us!
  • Privacy & Terms
  • Manage Push Notifications
  • Site Admin

Copyright © 2021 Traveling Mom ยท All Rights Reserved