Total disbelief…for about 5 seconds; then it sounded all too familiar. Zoom Airlines, the discount carrier we flew on our trip to Italy just 6 weeks ago, has suspended operations indefinitely, due to insolvency. I am sad for the company, their employees and feel terrible for all of the families who, like me, were ecstatic to find a reasonable fare to Europe from the US. All of a sudden, the stinky aircraft and dirty tray tables we endured on our flight seemed, well, not so bad.
Hugh and John Boyle, the founders of Zoom, said today: “We deeply regret the fact that we have been forced to cease all Zoom operations. It is a tragic day for our passengers and more than 600 staff. We are desperately sorry for the inconvenience that this will cause passengers and those who have booked flights. We have done everything we can to support the airline and left no stone unturned to secure a re-financing package that would have kept our aircraft flying. Even as late as yesterday we had secured a new investment package but the actions of creditors meant we could not continue flying.”
The collapse of Zoom is a result of matter beyond our control. Only last year Zoom Airlines made profit, but that turned into a loss in the last year due to the unprecedented increase in the price of aviation fuel and the economic climate. The price of oil resulted in our fuel bill jumping by nearly $50 million in one year and we could not recover that from passengers who had already booked their flights.
“We would like to thank the many thousands of passengers who chose to travel with Zoom during the last seven years and efforts of the airline’s staff.”
According to their note, British Airways and Virgin Atlantic stepped up and are graciously offering special fares to assist Zoom customers that have been displaced by the suspension of their services.The only way to avoid this scenario is roadtripping and never flying without trip insurance — EVER. Have you been personally affected by an airline collapse? Tell us!