Sometimes it’s your fault. You procrastinate. Or you just happen to be traveling to a destination during its busy season. Whatever the reason, it’s super frustrating when you try to make a reservation and you get the “no rooms available” booking message. Here’s how to get a room at a sold-out hotel.
A TravelingMom reader asks, “I was curious if any of you have experience trying to book a hotel where there weren’t any rooms available. And if so, how did you handle a sold-out situation?”
Can you get a hotel room if they are sold out?
Most of the time, we’re happy to report that you can!
The Dreaded “No Availability” Message
Are you like me? I pick my vacation days the second the calendar goes into circulation in my office. It’s how I maximize my time off. By extending 3-day weekends, I can stretch my holidays. My co-workers grumble behind my back, but it’s the perk I get as the most senior staff member.
And I know to book my flights at least 3 months in advance to get the best deal on airfare. Where I generally fail in my vacation planning is with hotel rooms. For some reason, I usually procrastinate booking a room. More than once, I’ve found myself having to stay at a less than ideal location because of it.
No Room at the Inn During Christmas
The last time I was confronted with a sold out situation, I was booking a family trip to California during Christmas break. We – a party of 7 – planned to attend the Rose Bowl parade and game in Pasadena on New Year’s and wanted to extend our holiday with a few days spent exploring the vineyards in Temecula.
Apparently, so did everyone else.
After doing my research, I had a list of three vineyard properties that met our needs – larger rooms, a pool and on-site dining. Then I tried to book my first choice hotel. No rooms available. It happened again with the second and third hotels. Aaargh!!
How to Get a Room at a Sold-Out Hotel
Pick Up the Phone
If you receive a “no availability” message when you try to book a hotel room online, it’s time to go old school and pick up the telephone.
Family travel blogger Sarah Pittard says, “I do this all the time…I call the hotel direct – not the 1-800 number – and explain why we want to stay, etc. We can get a room 85% of the time. Ask for the manager, not the reservations person.”
Sarah also advises that most hotels run a wait list. “Ask them to record your name, number and email even if they are full. Book another hotel that has a day-of or 24-hour cancellation, then keep calling your chosen hotel until you can’t cancel the second one.”
It’s what I did in Temecula. At first I was afraid the South Coast Winery and Resort manager would put me on some kind of a “Top Ten Telephone Pests” list, but she genuinely sounded happy to hear from me and sad each time she said that they were still fully booked.
Meanwhile, I made our reservations at the nearby Ponte Vineyard Inn. It looked like a great choice for us, except that their new pool was still under construction.
What the Front Desk Recommends
I contacted Pierre-Alex Maillard, General Manager of the Serafina Beach Hotel in San Juan, to get some insider tips. He strongly recommends phoning or emailing the hotel directly too. “It’s the best way to determine real time room availability plus there may be special resort credits or amenities offered only for direct bookings.”
Pierre-Alex notes that you’re more likely to score a room because of a last minute cancellation at a drive-by hotel than at a destination resort. Flash sales are another means to access rooms at coveted properties; Pierre-Alex recommends industry-leader Secret Escapes.
If You’ve Got Status, Flaunt It
“Status counts,” says Luxe TravelingMom Dana Zucker. For example, “If you are a Hilton Diamond Member, you can always get a room at any of their properties worldwide up until 48 hours before your arrival date,” says Dana. “We have never had an issue getting a room with Hilton as a walk-in when online says the hotel’s full.”
It’s good to note that “extraordinary demand dates” are usually excluded, says Nasreen Stump, Road Warrior TravelingMom. “If it’s graduation weekend, the Olympics or another busy time, the guarantee doesn’t apply.”
Maintaining status at multiple brands increases your odds of finding a room. Dana notes that it’s easier now that Starwood, Marriott and Ritz Carlton are combined in one awards program. Concierge services offered by credit cards like American Express Platinum and private banking programs are also another resource. “Keep your concierge phone numbers handy,” says Dana. “They seem to be able to work magic.” Her most recent score was a corner suite in Alaska during the sold-out cruise ship season.
There’s an App for That
If you don’t have the time to keep calling and checking for availability, register your interest on the free website, Open Hotel Alert.
Simply enter your travel dates and a list of area hotels pops up – those with availability and ones that are sold out. Select the one you’re interested in, enter your preferred contact method (text message, email or both) and Open Hotel Alert will contact you if a room becomes available at that property.
The free service is affiliated with Booking.com; they earn a commission if you book your room through the site.
Another way to use the internet to your advantage is with a simple Google search. Enter your hotel name and Google will pop up different booking platforms such as Expedia, Hotels.com and Booking.com. These booking platforms may have one or two rooms even when the hotel website indicates no availability.
If your efforts fail, Hotel Tonight should be able to find you a last minute hotel in the area even if it’s not your first, second or third choice.
Getting That Hotel Room When All Else Fails
If you’ve waited until the last minute to book your room and your desired hotel is fully booked, here are a few tips for securing that coveted room:
- Check with an online reservation site or a travel agent. Many hotels sell blocks of rooms to these agents.
- Call the hotel directly. Speak to someone at the front desk.
- Get on the waiting list and check back with them diligently.
- Leverage your membership in organizations and rewards programs. AAA, AARP and many credit cards will give you the upper hand.
And when all else fails, try looking really, really sad. Nasreen says, “I find showing up at the hotel, asking about cancellations and looking pitiful works.”
We ended up staying at our fourth choice hotel in Temecula because rooms never became available at the South Coast Winery and Resort. And it was fine. Better than fine. The weather was actually cooler than we thought it would be, so we didn’t even miss the pool. The rooms were perfect for our extended family and the vineyard views couldn’t be beat. Sometimes things work out just as they were meant to.
This is an update of a post originally written by Shannon Entin and reflects current information about booking a room at a sold out hotel.
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Some of the stuff on here is bad advice. I manage a hotel and 3rd party booking is often wrong about what a hotel has available. We had one issue specifically with booking.com where they were showing we had rooms and booking people when we were sold out. Somehow these reservations were getting through and overselling hotels, so people were showing up to no rooms. The property and the official hotel site has the most up-to-date information, ALWAYS. Also, throwing your “reward status” around doesn’t get you as much as you think at the property level and more often than not will have the staff less inclined to really try and help you. We deal with entitled elite members every day that talk down to us and treat us like crap because they think their status makes them something. I would suggest calling the property and being as pleasant as you could possibly be. Joke with the staff, be friendly, etc…the property will bend over backward for you because it’s a treat to get a guest like that.
Thanks Tim. We always welcome hotel perspective. We did recommend that folks try to call the hotel first as it’s (in our opinion) the best route!
I like that you pointed out that we can find an available room by entering the name of the hotel we might like to book on a search engine. As you said, there will be lots of websites that can show up which can tell if there are rooms available. With that in mind, I will be doing this when I get home later since I need to book one for my family this weekend for the celebration of the birthday of my husband.
When I plan my vacation, I start with booking flights, hotels are next. It is very important to do it in advance since I am always trying to travel with miles and points. On occasion, on last minute trip, I come across sold out message. And yes, my next step is calling a hotel. Thank for links to the websites that can assist in situations like that.
So helpful. Jam-packed with specific tips. Thank you.
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If you want to be alerted when sold out hotels open up, you can use Open Hotel Alert. It’s free. Hope this helps. openhotelalert.com