It takes careful planning, but with the Disney Parks Disability Pass, our son with autism was able to enjoy Walt Disney World. The Disney Disability Access Service Card meant that we were able to enjoy the Disney Parks rides with minimal waits. By the end of our Disney World vacation, we even got a bonus. Our son agreed to finally start wearing a watch.
Disney Disability Pass
Disney revamped its Disability Pass system to discourage misuse by unscrupulous visitors who wanted to cut long lines by feigning disabilities. The new system is aimed at stopping the abuse as well as accommodating guests with autism.
When we visited Walt Disney World, we used Disney’s criticized Disability Access Service (DAS) card. I’m happy to say that not only did our trip go well, but also we learned valuable tips that I’d love to share.
Planning a Trip to Disney with Autism
Our teen son with autism is temperature intolerant and gets anxiety attacks while waiting in long lines. So we chose to visit the parks during springtime (after spring break) when the weather is milder and there are fewer visitors.
We decided to splurge and stay on property to benefit from the Extra Magic Hours and to shorten travel times back and forth from the hotel. We also chose to buy Park Hopper tickets. They are more expensive than regular tickets, but they give us the option to go back and forth between parks in the same day. That means our son can enjoy his favorite rides more than once during our stay.
After reading Disney’s Disability page carefully, we pre-booked our top three choices on our FastPass allowance, which can be used in addition to the DAS.
Before Traveling to Disney with Autism
To entertain him while he needed to wait for any rides, we bought our son a mini iPad. That meant he wouldn’t have to carry the larger one he uses at home. The smaller one fits in my handbag as well as a larger fanny pack my husband carries around.
The mini iPad also takes less time to recharge. There are several places in Disney Parks where you can recharge devices. Our favorite is in Tomorrowland. There also are charging station in the public restrooms (!), but you need to remember to bring the wire and wall plug along.
I also made sure I brought a note from our doctor explaining the specific accommodations our son needs. For example, he can’t wait in queues for extended periods of time and he needs to use a unique cushion.
During Our Visit to Disney with Autism
We started by heading to Guest Services to get the paper pass (which is now electronically linked to the Magic Band). In the Magic Kingdom, Guest Services is located in City Hall on the main square on your left side after entering the park. The day we went, there were only two persons ahead of us, so the line was quite short.
A courteous cast member asked for our son’s name, date of birth and how many persons would be accompanying him. He then took our son’s picture and got him to personally sign the pass (he got a kick out of that). We were warned not to lose the pass, so we ended up buying our son a fanny pack to put it into.
Our first stop was Ariel’s Under the Sea Adventure. The official wait time was 30 minutes. We were directed to the FastPass line where a cast member wrote a set time for us to return after 20 minutes. We used the time to check out the souvenirs in the nearby store and returned for the ride.
Once we returned, the cast member crossed out the handwritten note on the pass. That enabled us to get a different ride booked.
Next, we headed to Dumbo. Again, the wait was 30 minutes. We ended up waiting 20 minutes with the Disney Disability Pass.
We hopped on the Disney bus (a 10-minute wait) to head to Animal Kingdom. There, we planned to ride Expedition Everest and Cali Rapids before returning to the Magic Kingdom.
Soon a pattern emerged: the DAS reduces about 10 minutes of posted wait time. The longest wait we had to endure that day was at It’s a Small World. The published wait time was 40 minutes. We waited 30 minutes. During that time, our son played on the iPad, got a snack and took a bathroom break.
Once or twice we did end up in the line slightly earlier than scheduled but this system seems to be quite time-specific (they scan the pass). In most cases, the person at the gate did not allow us to get in early.
Overall, during our first day, we managed to go on:
- 8 popular rides using the Disney Disability Pass,
- 3 using our FastPass allotment
- A few rides and shows for which there was hardly any wait.
Our Takeaway on the Disney Disability Pass
The DAS system created some time-management challenges for us. We had to find ways to occupy our son during the waits. That meant bringing electronic devices and extra batteries. Needless to say, we ended up spending quite a bit more money than originally planned on food and souvenirs.
I can see how this might become a reason for a meltdown in some children with autism who don’t understand why they have to walk away when they are already at their favorite ride. Under the old system, the wait would be 10 minutes or less. Several times, this system resulted in longer waits. Depending on the day and how busy the park gets, it could be even longer.
In my opinion, the system might work better if Disney allowed guests with disabilities to pre-book a number of DAS rides online, or increase the FastPass allowance from three to six so parents of children could plan their day better.
On a positive note, the system still worked reasonably well for us. Our son got to go on all of the rides he wanted and even a few more. It convinced him to try new rides he wasn’t interested in on prior visits, just because there was little to no wait.